Website Terms of Use
Deans Art Supplies
ABN: 53 006 716 070
Our Aim
Deans Art aims at all times to understand customer needs and to provide the value and service our customers expect. These guidelines help set our service standard and clarify customer rights. We also recognise our obligations under Australian consumer and trading laws, and undertake to comply with all relevant provisions.
Ordering
To place an order email your school purchase order identifying the item, size and quantity required. Please be sure to clearly indicate your contact name and phone number in case we have any enquiries.
If you are a Education Schools customer with an online account ensure you are logged in to view your specific product pricing.
Delivery
Orders will be processed as promptly as possible. Please see Shipping & Delivery for more information on delivery prices and options. Charges for country areas will be calculated at the cheapest available price. Boundary classifications are as stipulated by freight carriers.
Backorders
All goods in our catalogue and online are subject to avaliability at the time of placing your order. Ocassionally between the time of placing your online order and our team packing the items stock may sell out instore.
If the item you have ordered is unable to be supplied from stock, Deans Art will not place the items on backorder unless we are requested to do so. A refund will be processed back onto your original payment method.
Education customers please mark on your order that you wish for goods not suuplied to be placed on backorder or notify our schools sales team sales@deansart.com.au
Do not hesitate to call us with any enquires on your backorder or items not supplied. Please note that interstate backorders will incure additional postage costs.
Pricing
Deans Art aims to keep prices as stable as possible. Please check prices at the time of ordering. Advertised prices are current at time of publishing, but notwithstanding, we reserve the right to alter pricing without notice. For prices and stock availability, please contact our Preston sales department on (03) 9485 9500 or by email sales@deansart.com.au. See below for more information.
Education Customers must log into their account to view education pricing. If you are not set up for online ordering please fill in our online form.
GST
Prices online include gst for our retail customers. If you are a schools customer please note your pricing when logged in does not include gst.
Terms and Conditions
Credit Accounts
Deans Art have 30 day account facilities. If you will be making regular purchases from Deans Art and you are able to provide us with appropriate references and details, an account can be quickly established. Please note that under tax regulations, all schools must pay GST. In order to maintain the lowest possible prices we are unable to offer the ability to pay accounts by credit card.
Please view payment terms for new 30 Day account holders here
Account Payments
Our trading terms are strictly 30 days net from the invoice date. Ownership of the goods does not pass until payment is complete. All account enquiries should be directed to our Accounts Department on Tel: (03) 9485 9500 (select option 1) or email accounts@deansart.com.au.
Accounts
Any claims or enquiries (ie. short delivery, returns, pricing) must be made in writing within 7 days. We will require the invoice number, date and details of your claim in order to process such a claim. Any approved returns may be subject to a handling charge, dependant on the condition of the goods and at the discretion of management. Telephone enquiries should be directed to the sales department at our Preston Head Office please phone (03)9485 9500 and press option 1 for the office.
Deans Art reserves the right to cancel and refund or credit; terminate service; remove or edit contents at any time before delivery and for whatever reason, an order that it has previously accepted. Deans Art may do this for example but without limitation where:
- Deans Art suppliers are unable to supply Goods that they had previously promised to supply
- Your order is flagged by our security systems as an unusual order or an order susceptible to fraud
- Your billing or shipping information is not correct
- Due to an event outside of our control such as storms, fire, flood, earthquake, power failure, strike or failure of computer systems.
In the rare instance of a mistake on our website which was not discovered prior to an order being accepted involving pricing, a product description or image Deans Art reserves the right to cancel the order.*
Some goods may be out of stock or are unavailable and we may not be able to fulfil all or part of your order. We will notify you via email or phone and organise a credit, exchange or refund the price paid for the goods impacted.
We may withdraw or suspend from sale any good displayed on the website, temporarily or permanently at any time and without notice. Deans Art will not be liable to you for the loss you or any third party suffer as a result of the withdrawal or suspension of sale of a particular good.
* Colours, Finishes, Packaging & Production Infomation Online
Should you like to see our products and colour swatches in real life you can visit one of our three stores around Melbourne where our friendly and experienced staff will be happy to help you find the right product for your next project.
Due to differences in device screen settings and the limitations of online images to real world products and swatches there may be variations in what you seen on screen and what your product looks like in real life.
Deans Art will not be responsible for any colour and design differences that are not factory faults. By purchasing items online you agree to accept the small that there may and will be variations to colour and design when you receive your item.
You may receive a product with slightly different packaging to what is shown online. This is due to suppliers changing the look of the boxed item for marketing purposes, and does not alter the product in any way.
Information provided on our website is for general information purposes and use only. Every effort is made to keep product information complete and up to date. However the customer is responsible for ensuring the product they purchase is suitable for their specific requirements.
Free & Promotional Items
Should a customer receive a free item or promotional item with their order and need to exchange or refund, they must also return Free or Promotional items they received as part of online or instore promotional offers.
